Refund Policy

At splanly, we want you to be completely satisfied with your subscription. This Refund Policy outlines the terms under which refunds are available and the process to request one.

1. Free Trial Period

14-Day Free Trial — When you sign up for splanly, you get full access to all features for 14 days at no charge. No credit card is required to start your trial.

During the trial period:

You have access to all splanly features with no restrictions.
No payment information is collected or charged.
You can cancel at any time during the trial with no obligation.
At the end of the trial, you can choose to subscribe to a paid plan or your account will be downgraded automatically. You will not be charged without your explicit consent.

2. 14-Day Money-Back Guarantee

14-Day Money-Back Guarantee — If you subscribe to a paid plan and are not satisfied, you may request a full refund within 14 days of your initial payment.

The money-back guarantee applies under the following conditions:

The refund request is made within 14 calendar days of the first payment on a new subscription.
The refund applies to the initial payment only — subsequent renewal payments are not covered by this guarantee.
Only one money-back guarantee refund is available per firm/account. The guarantee does not apply if a refund has been previously issued for the same account.
The guarantee covers both monthly and annual subscription plans.

3. Refund Eligibility

Scenario	Refund Eligible?
Request within 14 days of first payment	Yes — Full refund
Request after 14 days of first payment	No — Refund not applicable
Annual plan — request within 14 days	Yes — Full refund
Renewal payment (monthly or annual)	No — Renewals are non-refundable
Service outage exceeding SLA commitments	Case-by-case — Contact us to discuss
Account cancelled during free trial	N/A — No charge was made

4. How to Request a Refund

To request a refund, follow these steps:

Send an email to samarth@skilledca.in with the subject line "Refund Request — splanly".
Include the following details:
- Your registered email address
- Firm name associated with the account
- Date of payment and amount
- Reason for the refund request (optional but appreciated — it helps us improve)
Acknowledgement: We will acknowledge your request within 2 business days.
Processing: Approved refunds will be processed within 7–10 business days and credited to the original payment method.

5. Cancellation Without Refund

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period:

Monthly plans — Your access continues until the end of the current month. No partial refunds are issued for unused days.
Annual plans — Your access continues until the end of the current year. No prorated refunds are issued for unused months after the 14-day guarantee period.

Upon cancellation, your data will be retained for 90 days and then permanently deleted. You may export your data before cancellation.

6. Exceptions

We may, at our sole discretion, offer refunds or credits outside the terms of this policy in the following situations:

Extended, unresolved service outages beyond our committed uptime.
Billing errors or duplicate charges.
Extraordinary circumstances communicated directly to us.

Such exceptions are evaluated on a case-by-case basis and do not set a precedent for future requests.

7. Contact Us

For refund requests, billing questions, or any payment-related concerns, please contact:

SkilledCA Enterprises
Email: samarth@skilledca.in

We aim to make the refund process as simple and transparent as possible.